Terms of Sale
The contract between Leads Media Group Ltd t/a Leads Media Group Websites will be on these conditions, to the exclusion of all other terms and conditions. Any variation to these shall have no effect unless agreed in writing.
The works to be carried out shall be in the order confirmation document signed by the client or received in an acknowledged email reply to a formal proposal.
Email will be the main method of communication, although Leads Media Group Websites can be contacted by telephone during business hours. It is the client’s responsibility to notify Leads Media Group Websites of any changes in email addresses and address.
Leads Media Group Websites will only commence work on a project after receipt of a non-refundable deposit from the client for a proposed website design and build or website amendments.
Final payment is to be paid on agreed completion of the project based on the supplied and agreed brief. Once payment is received or the first payment of agreed instalments is paid, your website will “go live”.
Payment terms are available and agreed at the point of sale, which will also form part of your confirmed order.
Leads Media Group Websites expects all clients to carry out sufficient research and checks before proceeding with the “go live” of the website. This will include checking that the website, content, images and claims made on the website or AdWords will be legal, fair and reasonable. It is important that the business and website are legal; failure to comply could result in the website being closed.
Leads Media Group Websites will provide hosting of the website on receipt of full payment of our hosting fees. In doing so, Leads Media Group Websites will provide a reliable and professional service to clients at all times, but do not guarantee that the website hosting will be available at all times. In the event of a technical failure beyond our control, we will place our best endeavours to get your website back live.
Leads Media Group Websites cannot be held responsible for anything adversely affecting the client’s business operations, sales or profitability that might be claimed as a result of the service offered by Leads Media Group Websites. The internet is an unreliable medium and may not always work as advertised and may be affected by elements outside of our control. We will try to make your website available at all times but cannot guarantee that your website will operate continuously or without interruptions and therefore cannot accept responsibility if it’s unavailable. In no event will we be liable for any loss or damage (whether direct or indirect, including loss of profit or any consequential loss) resulting from or in any way connected with your website, whether caused by negligence or otherwise.
Where asked to provide search engine optimisation or search engine marketing, Leads Media Group Websites do not guarantee any specific placement, performance or rankings on Google. We are not Google, however, we are authorised to advise and resell their agency products.
An initial outline timescale to build and design your website will be provided during the initial booking. Leads Media Group Websites will endeavour to meet these; however, we make no guarantees and are not bound in any way to complete the projects within these timeframes. Clients are responsible to provide supporting information, content, logos and images in a timely manner in order to help achieve the outlined timeframe.
Leads Media Group Websites own all design and code of the website, excluding any content, images or website file pages provided by the client.
Leads Media Group’s unique SEO software, coding and all landing pages created within the “Localised and Personalised” structure are provided under “Subscription” and remain the intellectual rights of Leads Media Group Ltd and our partners, and are not transferable to third-party providers.
Leads Media Group Websites cannot provide or authorise administrative access to the website for the client or any third-party.
All images appearing on the client’s website are the sole responsibility of the client, regardless of usage and copyright, whether supplied by the client or Leads Media Group Websites. Should any legal issues or claims arise in regards to usage or breach of copyright, the client accepts full responsibility. By signing this agreement, the client accepts full liability to any claims or procedures in relation to breach of copyright from any third party for contents of your website.
Domain names registered by Leads Media Group Websites on behalf of clients are registered on our own domain suppliers on the client’s behalf. The client has legal ownership of the domain as long as payments have been made. Failure to pay could result in loss of your domain. Domain names are transferrable, with an agreed domain provider.
It is the responsibility of the client to pay renewal invoices relating to the domain names when due, whether held with Leads Media Group Websites or a third party. If the domain name expires, Leads Media Group Websites cannot be held responsible or liable for this. Leads Media Group Websites will make every effort to contact the client regarding the renewals.
Renewal of annual hosting is due on a yearly basis. The date of renewal will be annually from the date the website is first published. The hosting will not be renewed if Leads Media Group Websites cannot contact the client.
Hosting renewal charges must be received within 7 working days of the raised invoice prior to annual renewal. Leads Media Group Websites reserves the right to deactivate any website where the hosting has expired and the renewal charge has not been paid.
Clients paying hosting on a monthly subscription charge are expected to have any agreed payment method (Direct Debit, Continuous debit/credit card or cash deposits) in place. Failure to have any agreed payment in place could result in your website and marketing being suspended or removed.
If the client does not host their website with Leads Media Group Websites then the management of the domains and hosting is the sole responsibility of the client.
Leads Media Group Websites offers PAYG (Pay As You Go) support & website maintenance. PAYG fees are only payable by customers who require work outside of a contracted maintenance package, which includes:
Amendments to the client’s website, charged at a minimum fee of £75 + VAT (equal to a maximum of 60 minutes).
Website email support (only if provided by us).
Design work requested in excess of 60 minutes will be quoted for on an individual basis.
Outside of the first hour, £37.50 per 30 minutes is charged.
£195 + VAT per new page requested outside of the original build.
Reconnection of suspended websites or webpages will incur the minimum fee of £75 (equal to a maximum of 60 minutes), more if the time taken is deemed to be longer, which will be applied at 30 minute intervals (£37.50) outside of the first hour.
Should a client wish to move their website files/hosting away from Leads Media Group Websites through file transfers, an administration charge will be applied, which must be paid prior to the transfer being completed. Administration charges may vary dependent on the size of the site and the amount of files to be moved. For a simple brochure website up to 5 pages, fees start at the minimum fee of £75 + VAT (equal to a maximum of 60 minutes). Charges will be quoted if more time is known to be needed at £37.50 per 30-minute intervals thereafter. For eCommerce websites, the minimum administration charge is £150 + VAT. Contact our media services team to establish the relevant costs of moving.
Any unique coding applied to the client’s website, SEO content/pages will be removed from the website prior to any transfers or changes of SEO service provider.
Leads Media Group Websites are not liable for loss, damage or corruption to files or information stored on the servers. The client has sole responsibility for any information or files relating to the website.
If a domain is purchased through an alternative supplier, then the customer has responsibility in making sure the domain renews. We can provide or access your domain account to set up DNS settings on your chosen domain.
Leads Media Group Websites make no claims that the content of the website may be lawfully viewed or downloaded outside England and Wales. Access to the website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the UK, it is done at the user’s own risk and the visitor assumes responsibility for compliance with the relevant laws of their jurisdiction. The terms and conditions of the website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
Third-party emails (Outlook/Hotmail/Gmail); Business emails set up by Leads Media Group Websites on any third-party device will cost £25 per device. Please note: we are not Microsoft engineers and will try our best to set up emails successfully for you on request. If your device suffers problems in the future, clients should seek support from their email provider. Alternatively, we can reset up @ £25 per device.
